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Customer Service FAQ To provide online help, we have a list of answers to frequently asked questions. If you have a question that isn't addressed below, please email us at Help@aabestcomfort.com or call us at 1.803.348.7715 and we'll be happy to help you. |
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 DownTown's Hand Gathered White Goose Down contains as high a percentage of white goose down as is technologically possible. DownTown also delivers quality in other ways:
DownTown Company's Chief Operating Officer, Edythe Jacobs ( Recognized in the textile industry as a Top 25 woman leader.) put it best when she stated: "There are so many low-quality products out there, but there is a huge upscale market that is relatively under-served." " Our emphasis in every category is on quality," she adds. " This is the message we are striving to get across to our customers, and to the consumer." "Everyone talks about how the consumer wants value, but value can mean different things," Jacobs points out. " Value isn't just about having the lowest price. If you have something beautiful, something soft and luxurious that people actually want to buy, that is value."  I am purchasing a down comforter for the first time, what weights should I look for? If this was a game show you would be dismissed! You do not purchase a down comforter based on weight!This is an terrible marketing ploy to simplify your purchase decision into buying an inferior down product! Feathers weigh more than down.. so you lift up a down comforter and say to yourself.. hmmm... heavy.. equals warm.... WRRRRRROOOONNNGGGG! Many Asian and domestic bedding products have more fiber content simply to increase the weight. Fiber has no value in a quality down comforter, minimal amounts of Fiber is preferred. We don't sell Asian bedding products as the birds they use are breed as a food source first, and as bedding last! Feathers have quills that add weight, but do not increase warmth. Only high quality down can produce the warmth that you need. But what if you live in Florida... or Vermont... Central Air.. all kinds of variables! See what those marketing fools did to the down product industry! Confused? Please call us, 803.348.7715 anyone here will explain this in full. Review our Down Shopping Guide as well! It is our goal to make our customers happy and satisfied. We have staff available to answer questions and assist you in choosing the product that will best suit your personal needs. Quality bedding is an very important investment in a healthy lifestyle. The proper pillow and bedding will improve your health and provide comfort and a restful night sleep. Shop with confidence here at aabestcomfort.com you deserve the very best! Mission Statement: Since there are so many low-quality products out there. We specialize in offering high quality, long lasting, bedding products that cater to the up scale market that is relatively under-served. Please Follow this link: A greeting to our guests from Andrew Louis the owner of AA Best Comfort Yes, we do have a beautiful mail catalog, it costs $5.00. We will deduct $5.00 off of your first purchase, within 30 days of purchase. Pdf and Physical catalog versions will be sent at our discretion depending on availability.
If you are afraid to purchase online because of security issues please follow this link About Our Shopping Cart System. Hungary, Portugal, Brazil and Austria. DownTown Company's down comforters are manufactured completely in Budapest,Hungary and are imported in as a finished product. Did you know that U.S regulations allow manufacturers to claim a Hungarian fill even when the fill is not 100% Hungarian! Our Down products have MADE IN HUNGARY at the bottom of the law label, thus assuring you that our down products are filled in Hungary and that the down used is only Hungarian down. Our other bed & bath products are made in Portugal, Brazil and Austria where noted throughout our website. No other countries are supported in the making of these products. All DownTown Company products come with a 30-nights comfort guarantee. If you are not more comfortable, you may return or exchange the product within 30 days. Please visit Our Return Policy Web Page for this information. Yes, all DownTown Company products carry a warranty on material and craftsmanship. Please check packaging for specific warranty information. AA Best Comfort gives every customer a 30 night warranty on any item purchased, please see our return policy for further details. We have a small but dedicated group of employees to assist you. Whether you have questions about our products, would like to place an order, or can't find what you are looking for on our website, you can call us, email us and we will assist you. We can be reached at 1.803.348.7715 and at Help@aabestcomfort.com. Yes, you can call us at 1.803.348.7715 and we will happily take your order! If you are afraid to purchase online because of security issues please follow this link About Our Shopping Cart System. Quality bedding is an very important investment in a healthy lifestyle. The proper pillow and bedding will improve your health and provide comfort and a restful night sleep. Shop with confidence here at aabestcomfort.com you deserve the very best! |