AABestComfort.com is dedicated to delighting you with your bedding purchase. If for any reason you are dissatisfied with your purchase, you can return it within the following guidelines. Our products must be returned within 30 days of purchase; for manufacturer defects or unused items. Returned merchandise must be in saleable condition. To assist your final decision further, Our 30 days begins once your item has been shipped, not when ordered. We are open to negotiation on this matter, but not after 45 days. Lifetime Warranty Information: Most of DownTown Company's products feature a lifetime warranty on craftsmanship. Requests for warranty support past 30 days are to be directed to DownTown Company for assistance. Replacement is at the discretion of DownTown Company. Please Call 800-776-Down. In other words, if you have an issue within the first 30 days for a defect, please contact AA Best Comfort.com first. An exchange,or method of payment refund may be requested when returning merchandise. Refunds of purchases will be credited to your credit card within two weeks. The following types of merchandise are not returnable: Any merchandise that has been used after 30 days. Bought with a store credit or exchange. Special Order items. To Clarify Our Return Policy All items may be returned within 30 days if unused, items must appear resaleable, and in original packing materials, with packing slip. Down Comforters are under warranty for manufacturers defects for Life! Address to Return Items To: Return your item(s) with all packing materials, preferably in original box to: AA Best Comfort - Returns 55 Haul Road Wayne, N.J. 07470 Affix label to the return package with clear tape. For your protection, please ship via Fed Ex Ground, UPS Ground, or the United States Postal Service with proof of delivery. If your package is lost in return shipment and if it cannot be tracked, we cannot replace it. Please note: AA Best will not pay for shipping of returned items. however, We will pay for shipping of items shipped incorrectly by us, compared to your original purchase order receipt.